Your Privacy Is Our Responsibility
This policy gives a full account of how carefully each transaction and piece of personal information is protected on kg999 website.
This privacy policy applies to the online gaming platform operated by kg999 website. It explains in detail how your personal information is collected, stored, used and protected. By registering on our platform, you are considered to have accepted the terms of this policy. Please read it carefully before using the site. For more details on the terms of using the platform, visit our Terms and Conditions page.
Table of Contents
Scope of Data Collection
kg999 website collects the personal information needed to provide you with our services. This information falls into two categories: what you provide directly and what our system collects automatically.
1.1 Information You Provide Directly
The following information is collected from you during registration and account management:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- bKash, Nagad, Rocket or Upay account number (for financial transactions)
- The content of your communications with customer service
1.2 Automatically Collected Information
When you access the platform, the following technical information is recorded automatically:
- IP address and device identifiers
- Browser type and operating system details
- Time of access, page browsing sequence and location
- Gaming history, bet amounts and transaction records
How Data Is Collected
kg999 website collects your information in several ways. The main channels of data collection are described below:
2.1 Registration Form and Account Setup
Information you voluntarily enter when opening an account is stored securely on our servers. This information is essential for managing your account.
2.2 During Financial Transactions
When you make a deposit or withdrawal, relevant details of your payment method (bKash, Nagad, Rocket, Upay) are collected. This information is used only to complete the transaction and to prevent fraud.
2.3 Cookies and Automated Technology
Our website uses cookies and similar tracking technologies that help improve your browsing experience. More details about cookies are provided in Section 6 of this policy.
2.4 Third-Party Sources
In some cases, limited information about you may be obtained from identity verification services or fraud detection agencies. Only legally approved methods are followed in such cases.
Purpose of Data Use
Collected information is used only for specific and lawful purposes. kg999 website never uses your information without authorisation.
- Identity Verification and Account Security: To confirm your identity and prevent unauthorised access to your account.
- Payment Processing: To complete deposit and withdrawal requests quickly and securely.
- Customer Support: To respond properly to your complaints, questions or requests.
- Fraud and Abuse Prevention: To detect money laundering and fraudulent activity and to maintain the security of the platform.
- Service Improvement: To analyse user behaviour and improve the quality of the platform.
- Relevant Promotions: To send you information about offers and bonuses with your consent.
- Legal Compliance: To provide necessary information in response to lawful requests from authorities.
kg999 website never sells or freely transfers your personal information to advertising agencies. Your data belongs to you.
Sharing Data with Third Parties
kg999 website shares your information with third parties only in the limited circumstances listed below. No sharing takes place outside of these.
4.1 Payment Processors
The financial information needed to complete deposits and withdrawals via bKash, Nagad, Rocket and Upay is shared with the relevant payment providers. This information is not used beyond the transaction.
4.2 Identity Verification Agencies
Limited information may be shared with trusted identity verification agencies for the purpose of account verification. These agencies follow strict data privacy standards.
4.3 Legal Obligations
Specific information may be disclosed when required by a court order, a lawful request from a law enforcement agency, or applicable law. This is done solely to meet legal obligations.
4.4 Game Providers
Account identifier information is sometimes required to be shared with game providers on the platform, including Pragmatic Play, PG Soft, JILI, Evolution and Spribe. However, your personal identity or financial information is not included in this process.
Data Storage and Security
kg999 website has put in place industry-standard technical and administrative measures to keep your information secure.
5.1 Technical Security Measures
- SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
- Firewall and Intrusion Prevention: High-grade firewalls and security monitoring systems are active at all times.
- Data Encryption: Sensitive information is stored in encrypted form in the database.
- Two-Factor Verification (OTP): OTP-based verification at login and during transactions adds an extra layer of protection to your account.
5.2 Administrative Security Measures
- Only authorised staff can access your information, and only when required for a specific task.
- All staff receive regular training on data privacy.
- Data protection requirements are mandatory in contracts with third parties.
Do not share your password or OTP code with anyone. No kg999 website staff member will ever ask you for your password. If you receive any suspicious communication, notify us immediately.
Cookies and Tracking Technology
Cookies are used on the kg999 website to improve your experience. A cookie is a small text file stored in your browser that helps the site function properly.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login status, carry out security checks and run the basic functions of the site. These cannot be disabled.
- Functional Cookies: Used to remember your preferred language, display settings and personalised preferences.
- Analytics Cookies: Collect usage statistics to help improve the quality of the service. These cookies do not identify you personally.
6.2 Cookie Controls
You can disable or delete non-essential cookies through your browser settings. However, doing so may limit some site functionality. Disabling essential cookies may prevent you from logging in.
User Rights
You have the following rights regarding your personal information, which kg999 website respects:
- Right to Know: If you want to know what information we have collected about you, you can contact our customer support.
- Right to Correction: If any of your information is incorrect, you have the right to request a correction.
- Right to Erasure: In certain circumstances you may request that your information be deleted; however, specific information may continue to be retained in line with legal or contractual obligations.
- Right to Object to Processing: You may object to the use of your information for marketing purposes and have it stopped.
- Right to Data Portability: In certain circumstances you may request your information in a machine-readable format.
Contact our support team to exercise any of these rights. We aim to respond to all requests within 30 business days. For answers to general questions about using the site, you can visit our FAQ section.
Account Deletion and Data Retention
If you wish to close your account, please contact our customer support. Even after the account is closed, certain information may be retained for a set period for the following reasons:
- Financial transaction records: for a set period as required by law and for accounting purposes.
- Identity verification documents: in accordance with regulatory guidance.
- Information relevant to disputes or legal claims: until the claim is resolved.
Information for which there is no legal or business reason to retain is deleted securely. The deletion process is carried out in a way that prevents recovery.
Protection of Minors
kg999 website strictly enforces a 21+ age limit. Our platform is not intended for anyone under 21, and we do not knowingly collect information from minors.
Age is verified at the time of registration, and if evidence is found that an account holder is under 21, the account is immediately closed and the collected information is deleted. Our Responsible Gaming Guide covers the protection of minors in detail.
If you believe a minor is using our platform, please notify our support team.
Changes to This Policy
kg999 website reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you by one or more of the following methods:
- A notification will be sent to your registered email.
- You will be informed about any changes to the site access terms.
- The last updated date at the top of this page will change.
If you continue to use the platform after any changes, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.
If there is any conflict between this policy and other rules on the site, the policy specific to the matter in question will take precedence. To learn more about us, visit the About Us page.
Contact Information
If you have any questions, comments, or complaints about this privacy policy, you can reach us through any of the following channels:
- Live Chat: Get instant support via 24/7 live chat from any page on the site.
- Email: [email protected] (Support available in Bengali and English)
Our support team is always ready to assist you in both Bengali and English.
For formal data protection requests, we aim to respond in writing within 30 business days. For urgent matters, the fastest support is available via 24/7 live chat.